Silver Oak Casino Complaints

Silver Oak Casino says it “is an unparalleled destination for online casino games”; adding that it has (i) an impeccable reputation in the online gaming business, (ii) the fastest payment processors, (iii) and proven expertise in customer service and player satisfaction.

Silver Oak Bonus 400% up to $4000 40 Free Spins. T&C. Browse complaints. Casino.org is the world’s leading independent online gaming authority. 18+ Full T&C's Apply New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 Casino Catalina Island Wedding days. 30 Spins on preselected games will be credited instantly + Casino Catalina Island Wedding then 30 per day for 9 days. Silver Oak Casino - Delayed payment and no responsive to multiple inquires. Hi,I’ve had the worst experience with silver oak casino. I’ve provided all documentation for verification multiple times which have been approved. Silver Oak Casino is not recommended universally. It is part of the Crystal Palace Group, a rebranded version of the Virtual Casino Group. According to top review sites, payments are reliable but slow. Ask Gamblers shows that it has resolved 159 of 171 total complaints.

This suggests that Silver Oak Casino provides everything you’ll want from an online casino. However, the big question is whether this is just some sweet advert talk, or whether the casino actually provides excellent casino offerings and services to be an unparalleled online casino gaming destination.

That is, does it have a variety of high quality games that’ll guarantee gaming satisfaction? Does it reward players with good casino bonuses? Does it provide easy and fast payments? Does it sit well with players as a legit online casino?

This Silver Oak Casino review will examine the online casino in other to provide the information that will help you answer these questions and more.

Table of Contents

1. Silver Oak Casino: at a glance
2. About Silver Oak Casino – Background, Is Silver Oak Casino legit, Is Silver Oak Casino safe, Restricted Countries
3. Game Offering – Software, Games Selection, Jackpot Games, Are there Live Games, Free Play
4. Promotions – Bonuses, Bonus Conditions
5. Banking – Deposits, Withdrawals
6. Complaints
7. Customer Support Service
8. Conclusions

Silver Oak Casino – at a glance

About Silver Oak Casino

This Silver Oak Casino review starts with this “About” section to establish the legality of the online casino.

Background

Launched in 2009, Silver Oak Casino has now been in the industry for over a decade. It is operated by BTK Limited, which is part of Crystal Palace Group. Unfortunately, these companies have links with the Virtual Casino Group, which has earned a very bad reputation in the industry.

Because of the association with the Virtual Casino Group, many review sites blacklist Silver Oak Casino without even looking at the casino itself. However, in this review, while not totally setting aside this association, we’ll critically look at the casino itself to determine whether it is a legit online casino that is worth playing in.

Silver Oak Casino uses a Random Number Generator (RNG) that is reviewed on a monthly basis by internationally respected auditors, one of which is Gaming Labs International (GLI). The casino also has an operating license from the Government of Costa Rica.

To visit the online casino, click www.silveroakcasino.com. The website comes with a very simple design. Even if new to online casinos, you’ll not have problems moving around in the very intuitive website. It is also rich in text.

Is Silver Oak Casino legit?

This is a big deal because there are many scam services masquerading as legit services, and seeking to rip off the unsuspecting. Since using an online casino entails making deposits, it is wise to determine that a house is legit before walking in.

Many reviewers simply plaster the scam tag on casinos that they do not like or will not recommend; while putting the legit tag on casinos that they like and will recommend. However, we’ll go for objectivity in our answering of whether Silver Oak Casino is legit or a scam. Consider the following points:

• Operator Profile – A legit online casino will be operated by a 100% legal company with a solid reputation. In this regards, Silver Oaks Casino does not inspire confidence. BTK Limited and Crystal Palace Group which are named as its operators are 100% legal companies; but their reputation is in tatters thanks to their link with Virtual Casino Group. However, over the past half-decade, the Group has worked hard to clean up their act and climb up the reputation ladder. From experience, scams houses who take a reputation hit disappear to remerge under new guises, hoping to remain undetected. Thus, that the casino remained to work on restoring its damaged reputation is a mark of being legit.
• Longevity – Silver Oak Casino has been around for about 11 years. A scam casino will definitely not be around for that long. Scams have only one agenda – to rip off unsuspecting players. Because players who are scammed do not keep quiet about it, scams are exposed in no time; and they disappear following such exposure. Thus, that Silver Oak Casino has been around for so long is a sign that it is legit.
• Fairness – Fairness is foremost in a legit online casino. As mentioned, the RNG of Silver Oak Casino is regularly reviewed by GLI, which is an internationally respected auditor. Amongst other things, the audit seal of the testing lab gives confidence that Silver Oak Casino is not rigged. That is, players can actually win games. While being “fair” does not automatically mean an online casino is not a scam, it is hard to see a scam online casino certified by GLI. Thus, the GLI certification is a mark that Silver Oak Casino is legit.
• Operating License – Silver Oak Casino has an operating license from Costa Rica. The jurisdiction is known for weak operator requirements (meaning virtually anyone can obtain the license) and almost non-existent oversight of their license holders (meaning their casinos can easily turn rogue). Thus, though Silver Oak Casino will flash its operating license to show that it meets “standards of a legit casino licensing jurisdiction”, that the jurisdiction is Costa Rica does not inspire confidence. In terms of player protection, it is virtually worthless. However, think of a gaming license as a driver’s license. While you’ll rather have a driver having a license from a reputable licensing office, this does not mean another driver that is not so licensed is automatically “whack”. That said; that Silver Oak Casino lacks a gaming license from a reputable licensing jurisdiction does not automatically make it a scam.
• Winners List – Many players that visit casinos hope to have winnings and boost their bankroll. So winnings and payouts are the ultimate marks of a legit online casino. In this regards, there is no doubt there are winners of Silver Oak Casino. In the casino’s website, we found two winners wall – Latest Winners, and Real Time Winners. The casino lobby also has a “Top Winners” list which shows some of the biggest wins recorded. There is also no doubt that Silver Oak Casino issue payouts. In fact, one of its promo is to give $50 in free chip for sharing your winning story as well as sending a picture of your smiling face as proof of receiving payment. Granted, there are many complaints of Silver Oak Casino which are related to payouts (as we’ll see in the complaints section). That said; Silver Oaks Casino is not an online casino that does not pay; it is an online casino with some “payment issues” that players will rather see gone. Since scam casinos do not pay at all, Silver Oak Casino cannot be called scam.

That said; Silver Oak Casino comes out as a legit online casino. It has its own issues (maybe, more than many players will like), but it is a legit house where you can win games and can get paid.

Is Silver Oak Casino safe?

A legit online casino should also be safe so that the sensitive data that you share with it is well protected, and prevented from leaking out to unauthorized third parties. You definitely will not want your credit card information getting into the hands of …

Silver Oak Casino ticks the box in this regards. It says “we use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer”. These technologies are the industry standard, so you can play in Silver Oak Casino without worrying of unauthorized access of your sensitive data.

Restricted Countries

Silver Oak Casino serves a couple of countries across the globe. However, it has a long list of restricted countries, which are countries from which it does not accept players.

These countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Republic Of The Congo), Congo (The Democratic Republic Of The Congo), Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (Formerly Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, Ukraine, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe

While the United States is not among the list of restricted countries, the States of Maryland and New York are restricted.

Summary of “About Silver Oak Casino”

Silver Oak Casino is a legit US-friendly online casino. Its links to the Virtual Casino Group, its Costa Rican gaming license, and its own issues (especially with payment) may combine to bring up questions about its legitimacy.

But having operated for over a decade, being certified by a reputable casino auditor like GLI, and having a record of real winners and real payouts combine to make Silver Oak Casino legit.

Interestingly, Silver Oak Casino is a safe online casino where users’ sensitive data is well protected

Game Offering

The ideal online casino should be an entertainment hub. This part of the review examines whether Silver Oak Casino has the quality and variety of games to be an entertainment hub.

Software

The discussion of a casino’s game offering should start with its software because it is the software that determines the quality and gaming convenience offered

Software Providers

Silver Oak Casino is powered by Real Time Gaming (RTG). Established in 1998, RTG is one of the longest serving casino software providers in the business. It is easily one of the biggest software providers in the business. RTG games are not the flashiest; but the unique cartoonish games boasts of sharp graphics, sound effects, and more.

Thus, with RTG powering Silver Oaks Casino, there’s no doubt about the quality of games. However, there are other top game developers in the industry. Since the game providers differentiate their platforms in some way, each gaming software is unique. Unfortunately, if you want an online casino where you can enjoy the features of a variety of gaming software, Silver Oak Casino will not serve you.

Gaming Flexibility

Silver Oak Casino allows access to its games in a number of ways. In addition to the traditional Download mode of play, the casino supports the Instant Play mode of play. For the former, click on the “Download” button in the website to download the App.

After that, you can install the app; and play games anytime from the device that holds the app. The Download version gives access to all games of the casino.

To use Instant Play mode, simply click on “Webplay” button in the website, and you’ll be take straight to the casino lobby, where you can start playing games. Thus, this is an in-browser mode. Since there is no download, you can play games using any device (with a compatible web browser).

Silver Oak Casino is also a mobile-compatible online casino. This means that you can enjoy casino gaming everywhere you go using your mobile devices (smart phones and tablets). For those times when you will not have your PCs with you, or operating your PC will not be convenient, mobile gaming will be the escape.

You can simply flash out your portable mobile device (Android, iOS, Windows Phone, and Blackberry), and enjoy casino gaming. The convenience that mobile gaming affords makes it a big deal.

Games Selection

The main discussion of a casino’s game offering is the games featured. In this regards, Silver Oak Casino offers over 130 online casino games. Given that many online casinos offer many hundreds of games and even thousands, the 130+ games of Silver Oak Casino means that it does not come close to the industry’s inventory leaders.

In terms of variety, Silver Oak Casino does relatively well as it offers titles from every genre of online casino games. Thus, no matter your gaming preference, you’ll find your favourite games in the house.

Slots

But for space, the super thrilling spinning reels will dominate land-based casinos. Since online casinos do not have such space limitations, the ideal online casino will provide a ton of virtual slot machines. Silver Oak Casino does relatively well in this regards, as the bulk of its 130+ games are slots. These include classic and video slots. Some of the popular slot titles you’ll find are: Pulsar, T-Rex, Cash Bandits, Stardust, Panda’s Gold, Ancient Gods, Secret Jungle, Asgard, Gemtopia, Purrfect Pets, Enchanted Garden II, Super 6, Aztec’s Treasures, Football Frenzy, Achilles, Crazy Vegas, Caesar’s Empire, Cleopatra’s Gold, and more.

The slot games come in a range of themes – you can go back in time; you can explore jungles, oceans, space, fantasy worlds, and more; you can enjoy the action of different sporting events; and more. Thus, no matter your taste in life, you’ll find a slot game with an appropriate theme for your entertainment.

Table Games

The classic table games have always been the face of casinos and continue to be. For this reason, the ideal online casinos will provide these games. Silver Oak Casino does relatively well in this regards. It held all the popular card games.

If you are a fan of Blackjack where 21 is your goal, Silver Oak Casino gives you 7 different variations – Classic Blackjack, European Blackjack, Face Up 21, Match Play 21, Perfect Pairs, Pontoon, and Super 21. If you are a fan of other card games, you’ll find 8 exciting tables in the casino – Baccarat, Let ‘Em Ride, Pai Gow Poker, Red Dog, Texas Hold ‘Em Bonus Poker, Tri Card Poker, Vegas Three Card Rummy, and Casino War.

Video Pokers

Video Pokers are super popular card games as they incorporate video slots element into classic card game-play. Thus, the ideal online casino will provide these games. Silver Oak Casino does relatively well in this regards, as its video poker selection is fine. The games in the section are classed as follows:

• Wild Card Video Poker Games (Aces and Eights, Deuces Wild, Joker Poker, Loose Deuces, and Sevens Wild)
• Bonus Video Poker Games (Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Double Bonus Poker, Double Double Bonus Poker, Mystery Bonus Poker)
• Other Video Poker Game (All American Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, and Pick ‘Em Poker)

Thus, it’s clear to see that Silver Oak Casino will appeal to fans of Video Poker. The Video Poker options are more than you’ll find in many online casinos.

Specialty Games

Silver Oak Casino also features the “specialty games” category. Usually games that go into the “specialty games” section are keno, scratch cards, and bingos. The specialty games section of Silver Oak Casino holds all of these games, and more.

The Scratch Cards include 5 Diamond Blackjack, Hot Dice, Lucky 8’s, Magic 7’s, Treasure Tree. Bingos include Bonus Bingo, and Roaring Twenties Bingo. Other games in the Specialty games section are: American Roulette, French Roulette, European Roulette, Multiplayer Roulette, European Slot Poker, Craps, Keno, and Sic Bo.

Roulettes and Craps are games that you’ll find in the table games section of virtually every other online casino. Why Silver Oak Casino put these games in the “Specialty games” section, only the casino will know.

One thing we loved was how the games were shown. Instead of just a thumbnail picture (which is very common); each game in Silver Oak Casino came with a short intro. The intro that came with the Cleopatra’s Gold Slot is: “Challenge history’s most beautiful and dangerous Pharaoh as you travel to the deserts of Egypt”. This intro helps you know what to expect.

Jackpot Games

Silver Oak Casino offers a good range of progressive jackpot games. The progressive jackpots are the most sought after jackpots because they grow to large sums of money – a percentage of every bet is added to the jackpot amount, so the amount to be won increases in size until some wins it.

In fact, that Silver Oak Casino is an RTG powered casino tells you that it has impressive jackpot games. The Reel Series which RTG is famous for are simply games that incorporate two or more progressive jackpots.

The jackpot games you’ll find in Silver Oak Casino include: Pirate Isle, Cash Bandits 2, Naughty or Nice, Texas Tycoon, Rudolph’s Revenge, Pay Dirt, Cleopatra’s Gold, and Food Fight. However, the jackpots are relatively small (3 figure to 6 figures). If you’ll want to chase the million-dollar jackpots, Silver Oak Casino is not the place to be in.

Are there live games?

Live Casino games are becoming a big deal. These games are streamed from the floor of brick and mortar casinos to players’ device. So you get real games operated by live/ breathing dealers using real casino machinery. The interface allows you interact with the live dealer and other live players; so you not only get the live-action, but also the social element of being live in the casino floor.

Unfortunately, we didn’t find Live Dealer Games in Silver Oak Casino. Thus, its players will have to be content with its collection of the regular online casino games.

Free Play

You can play every single one of the casino games in Silver Oak Casino for free. That is, games are available in both “real money” play and “practice” play. Unlike real money play where you’ll wager your own money; in practice play, gaming is free. This is wonderful if you’ll want to use an online casino simply for its entertainment value, or if you’ll want to get familiar with a game before placing bets on it.

Summary of Game Offering

Silver Oak Casino has an “okay” game offering. The casino is powered by Realtime Gaming (RTG), which provides high quality (albeit hardly industry-turning) games. The game collection of Silver Oak Casino is relatively small (as it has just 130+ games), but the variety of games in the collection is impressive (as it provides all genre of online casino games).

Thus, you can make the casino home whatever you play. However, fans of Slots and Video Pokers will find many options, while the options are relatively limited for fans of the classic table games. Jackpot chasers will find lots of RTG progressive jackpot games.

Not only does Silver Oak Casino gives you whatever you play, but it also allows you to play however you want by giving players the flexibility of in-browser play and the convenience of mobile gaming. What is more, you can also play every single game for free

One major blow to the game selection is the absence of Live Dealer games.

Promotions

The ideal online casino should richly reward its players. This part of the review examines whether Silver Oak Casino is rewarding. It’ll look at the bonuses that the casino offers, as well as conditions that come with them.

Bonuses

Silver Oak Casino says its online casino experience is so superior that it can afford to “make big time offers” to match. It does have an extensive collection of bonuses which include a welcome bonus, reload bonuses, cash back offers, and more.

Welcome Bonus

Silver Oak Casino gives a very attractive welcome bonus. The online casino starts its welcome of new players with a no-deposit bonus. No-deposit bonus codes are the holy grail of online casino bonuses, because you won’t need to make a deposit to get the free money.

Silver Oak Casino offers more than one type of no-deposit bonus code – $25, $50, and $100. However, the casino does not state clearly when one gets what no-deposit bonus. We do know that upon sign up, the welcome email that you get includes a no-deposit bonus code; and most of the time, it is the code for the $25 no-deposit bonus.

Interestingly, in addition to the no-deposit sign up bonus, Silver Oak Casino also welcomes new players with the regular match bonuses. Introducing its welcome match bonus, it says “the days of getting a 100% bonus on just your first two deposits are gone—we’ll give you 100% on your first ten deposits”.

Each of the deposit bonuses is up to $1,000, so the welcome bonus is up to $10,000. There’s no doubt that being able to get bonus money that is up to $10,000 is huge. Silver Oak Casino rightly says its welcome bonus is “the equivalent of a small car”.

We also like that each of the deposit bonuses that make up the welcome package comes with a 100% matching. Thus, at no time will you pay more than the bonus you’ll get. That is, each time you’ll need to make a $1,000 deposit to get the $1,000 bonus amount.

Thus, getting the full $10,000 bonus money will take deposits totaling $10,000. With the welcome bonus staggered to cover the first 10 deposits, redeeming the full $10,000 bonus is made easy. It’ll be easier to make 10 $1,000 deposits that it will have been to pay $10,000 as a single deposit.

Free Re-Deposit Bonus

Silver Oaks Casino says there’s no better way of saying “thanks for playing with us” than by injecting your account with stacks of cash. As such, it offers a $777 re-deposit bonus. The bonus is open to players who have made at least one deposit in the casino. The offer is 150% match bonus up to $777. The minimum deposit requirement is $30; and having a 150% matching, getting the maximum bonus amount requires a deposit of $518.

Happy Hour Bonus

This is also a reload bonus of Silver Oak Casino. It is available everyday of the week. The bonus is a 150% matching of regular deposits of $100 or more. However, if the deposit is made between 10pm and 12 pm, the bonus becomes a 200% matching of the deposit.

Cash Back Bonus

Where no bonus is redeemed, Silver Oak Casino allows players get back a percentage of deposits made in a week. The cash back bonus is credited every Monday; and is calculated on all deposits which were made over the previous 7 days.

However, the cash back offer is available only to high rollers who make large deposits. Only players depositing over $1,000 are eligible for the cash back bonus. What you get as cash back bonus will depend on the deposits as follows:

• $1,000 to $5,000 – 30% cash back
• $5,001 to $10,000 – 40% cash back
• $10,001 and more – 50% cash back

Apart from this weekly cash back offer, Silver Oak Casino also has a monthly cash back offers for VIP players. This is friendlier, because it is calculated on all deposits (minimum $50) which were made over the previous months. Thus, as long as you deposit at least $50 in Silver Oak Casino, you’ll get

Bankroll Protection

This is also a cash-back bonus. But you need not be a high roller or a VIP member to be eligible for it. With this offer, the casino credits your account with 10% of your real money losses from the previous week. So, even when losing, you are winning.

Blackjack Bonus

If you’ll be playing Blackjacks, Silver Oaks Casino has an exclusive Blackjack bonus. From this offer, you can get up to 161% of you deposits.

$10,000 Draw

One generous offer of Silver Oak Casino is the $10,000 draw. The contest runs every month. To get an entry into the draw, you only need to make 3 or more deposits in a month. However, the $10,000 reward is not credited as hard cash, but as casino chips (bonus money).

Comp Point Program

Silver Oak Casino also has a Comp (complimentary) Points program to reward players who loyally remain in the casino.

It works as follows: you earn Comp Points for every real money wager in the casino; you can later convert these Comp Points to cash bonus. The conversion rate is: 100 Comp Points = $1.00 bonus. The minimum number of Comp Points that can be redeemed is 1,000 (a $10 bonus). So the more you play, the more you earn.

Bonus Condition

Casino bonuses always come with conditions. Some of the conditions that apply in Silver Oak Casino that you should note when planning on redeeming its bonuses include: wagering requirement, games’ contributions to play-through, maximum bet amount after meeting bonus play-through, and more.

Bonus Wagering Requirement

This is the minimum amount that you must wager if you redeem a bonus before winnings from your plays can be withdrawn. In Silver Oak Casino, the bonus wagering requirement is 30 times the bonus amount. Thus, if you redeem the full $1,000 of the first deposit bonus, before you can make withdrawals from your account, you must wager a minimum of $30,000 (which is 30 x $1,000).

A low wagering requirement means it’ll be relatively easy to clear bonuses and be allowed withdrawals. Thankfully, Silver Oak Casino does relatively well in this regards, as its 30x wagering requirement is relatively low.

Games Contribution to Play-through

In Silver Oak Casino, Slots, Keno, Scratch Cards and Bingos have 100% contribution to play-through, Video Pokers and Table Games contribute 50% to play-through, while all other games do not contribute anything to play-through.

The implication of this is that it is only slots, Keno, Scratch cards, and Bingos that have a 30 times wagering requirement. Bonuses have 60 times play-through requirement for Video Pokers and Table Games (Blackjack and Table Pokers); while all other games (including Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or Shooting games) are not allowed. Playing these “not allowed” games before completion of the above wagering requirements will lead to your winnings being voided.

Many of these games that are banned in Silver Oak Casino (when using bonuses) are allowed in many other casinos. That said; if you are not a fan of Slots, Blackjack, the variety games, and Video Poker, and you like playing with casino bonuses, Silver Oak Casino will not make a good site.

Withdrawal Caps

There are a couple of restrictions on withdrawals.

• First, when you redeem a deposit bonus, any withdrawal request must exceed the sum of the deposit amount and the bonus amount. That is, if you deposit $200 and redeem a $200 bonus, you can only withdraw an amount greater than $400. This cap exists so that players who use bonuses stay longer in the casino before they can have enough to request payment.
• Secondly, when you redeem a no-deposit bonus; no matter the bonus amount, after meeting wagering requirement, you can only withdraw $100, while the balance will be forfeited. This cap exists to ensure that players do not win big except they put in their own money.
• Thirdly, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. Thus, if you receive a $100 bonus, and after meeting wagering requirement you have a balance of $250. If you request the $250; $100 will be removed, and you’ll be paid only $150.

Summary of Promotions

Silver Oak Casino Complaints Reviews

Silver Oak Casino has wonderful bonus offers. Its welcome package is one of the biggest and longest serving bonus offer in the industry; it even starts with a no-deposit sign up bonus. And after the wonderful welcome, there are tons of other offers, which includes reload bonuses, cash back offers, and prize draws.

Interestingly, bonuses are subject to a relatively fine wagering requirement – 30x for slots and the variety games, and 60x for blackjack and video pokers.

However, all other games do not count when using bonuses, so if you are a fan of these other games, it’ll be useless to redeem bonuses in Silver Oak Casino. Also, bonuses are sticky; so even after meeting wagering requirement; the bonus amount that you redeemed will be removed from your withdrawal request.

Banking

For any chance of winning real cash from an online casino, you’ll have to create an account and fund it; and when you do win real cash, you’ll want to withdraw it from your casino account to your bank account. Thus, deposits and withdrawals are important aspects of online casino gaming; and the ideal online casino must offer top-tier service in this regards.

Having the “fastest payment processors” is one reason Silver Oak Casino gives for calling itself an unparalleled destination for online casino gaming. This part of the review looks at this claim.

Deposits

Deposit Process

The deposit process itself is easy-breezy. No surprise there, because virtually every such service make it very easy when parting with your money. After creating a real account; login, click on the cashier icon followed by the deposit option, select your preferred deposit method, and enter the relevant information.

Deposit Options

Depositing will be relatively easy if the casino supports many convenient deposit options. However, Silver Oak Casino supports only a limited number of options. This include: Visa, Credit card (deposit via telephone or Live Chat), and Cash Transfer.

Deposit Limits

Using any method, the minimum amount that players can put into their Silver Oak Casino account is $50. Usually, a low minimum deposit amount is desired, so that even with a low budget, players can still fund their account and enjoy gaming. However, the $50 minimum deposit amount of Silver Oak Casino is relatively high. There are many casinos in the market that allow deposits of $10.

At the upper end of the spectrum, a high maximum deposit amount is desired, so that high rollers can make the large deposits that their high-rolling demands. The maximum deposit is $1,000 (per transaction) with Visa, and $1,350 (per transaction) with Cash Transfer. This is relatively low. However, when depositing via Telephone or Live Chat, the max amount is $5,000 per day.

Deposit Processing Time

Silver Oak Casino promises lightning fast deposit authorization, whether it “is your first time playing online, or your one-thousandth”. This is one promise the casino more than fulfills. Deposits are, most often than not, processed instantly. This means the deposited funds appear in your casino account immediately, and you can start playing using the funds if you so wish.

Silver Oak Casino Complaints

Withdrawals

Withdrawal Process

The withdrawal process is itself smooth. Once logged in, click on the cashier button; then click on the “withdraw” button. After that select the method by which you wish to get paid, enter the amount you want to withdraw, and any other required information.

While the process itself is smooth; know that, it is one thing to request the payment, but it another thing for the payment to reach you.

Withdrawal Options

Silver Oak Casino also supports a modest number of withdrawal options. The standard withdrawal options are: Cash Transfer, Bank Wire, and Bank Checks. However, the casino says that additional options (such as Neteller) may be used as they become available.

Withdrawal Limits

The minimum amount that can be withdrawn from Silver Oak Casino is $100. A low minimum withdrawal amount is desired so that players will not stay long in the casino in building a large balance before they can request payment. However, the $100 minimum withdrawal amount of Silver Oak Casino is relatively high.

At the other end of the spectrum, the maximum withdrawal amount is $2,500 per week. A high maximum withdrawal amount is desired so that it will not take too long to withdraw a large balance. Unfortunately, the $2,500 per week maximum withdrawal amount of Silver Oak Casino is relatively low. If you are to withdraw a large balance at the rate of $2,500 per week, it’ll take very long to get all you money.

Payout Speed

Players who request payments will want them to arrive as fast as possible, so one mark of the ideal legit online casino is fast payouts. Silver Oak Casino knows this, and says it “prides itself on providing prompt payouts”. However, the evidence suggests otherwise.

According to the casino website “all withdrawal requests will be reviewed within 7 business days from the date of the request”. A “7 business days” approval is relatively long; especially if you consider that some casinos are pushing for super-fast payouts of within 48 hours.

After taking 7 long days to process payment, Silver Oak Casino adds that “Payment will be made in 7 to 10 business days after approval”. Thus, getting paid by Silver Oak Casino is within 14 – 17 business days. However, if you are requesting payment by Check, the casino warns that it may take 45 days for the Check to clear.

Withdrawal Fee

If you want a fee-free online casino when withdrawing, Silver Oak Casino may not be your place. This is because it says that “all withdrawals may incur a processing fee of up to $40, depending on the payment processor and/ or withdrawal amount”

Summary of Banking

We do not rate the banking aspect of Silver Oak Casino. First, the banking options are relatively few; and the crypto currencies are not featured. Secondly, the banking limits are not friendly, as minimum limits are very high and maximum limits are relatively low.

The minimum you can pay-in is a relatively high $50, so it’s a no-no for players with very low budgets. In terms of withdrawals, you’ll need to build a large balance before you can request payment because the minimum amount you can withdraw is a relatively high $100; also withdrawing a large balance will take long because the maximum amount that can be withdrawn is $2,500 per week.

However, even more damning is the payout speed of Silver Oak Casino. It can take relatively long 10 – 17 business days to receive payment (with Bank Checks it can take as long as 45 days).

That said; with limited banking options, unfriendly limits, and long payout time, we are not fans of the banking aspect of Silver Oak Casino.

Customer Support Service

No matter how well an online service operates, there’ll be users who’ll need assistance with questions or issues. Thus, the ideal online casino will provide an effective customer support service. In this regard, Silver Oak Casino says it has “proven expertise in customer service and player satisfaction”. This part of the review examines this claim.

The casino offers assistance via a number of ways. The first is an FAQ (Frequently Asked Question). However, the FAQ page is not detailed, as it is mainly about “deposits questions” and “payment questions”.

Silver Oak Casino also provides contact-help. That is, you can directly contact an agent of the casino for assistance. The contact channels available are: email, telephone, and live chat. The email address to send enquiries is: help@silveroakcasino.com. Silver Oak Casino promises to respond to all email submissions within 48 hours.

You’ll find a link to the live chat feature in the “Contact us” page of the website. The live chat is available round the clock, so whenever you need help you’ll get it. If you’ll rather talk directly with an agent, you can use the telephone service. The number to call is: 1-888-402-2063.

Summary of Customer Support Service

Silver Oak Casino does relatively well in this regards. There’s the FAQ page who persons who’ll like to fish for answers themselves. More so, if you’ll like help directly from a support agent, Silver Oak Casino supports the full gamut of contact channels – email, telephone, and Live Chat. The support service is available round the clock. The only improvement we’ll like to see is expanding the self-help FAQ, and answering emails faster.

Reputation and Complaints

Complaints

One of the best gauges of how well an online casino operates is what its real players have to say about it. In this regards, it is not well with an online casino that has too many player complaints. Unfortunately, the player complaints of Silver Oak Casino bother on too many.

As is always the case, the complaints are about payments.

• One payment complaint is that the casino easily voids winnings and refuse payment. Some players have it that in voiding winnings or refusing to pay the casino point to “obscure items in their ToS” (For example, if you make a $500 deposit and claim a $500 bonus; if you request payment of $1,000 or less, it will be refused, and the casino will point you to the condition that if you redeem a bonus, any withdrawal request must exceed the sum of the deposit amount and bonus amount). Others players have also complained that the verification process of Silver Oak Casino is so difficult that getting payment approved is nigh impossible. It is true that you’ll find this complaint (voiding winnings and refusing payment) in virtually every online casino. However, when it comes to Silver Oak Casino, the volume of the complaint is concerning.
• Another very common complaint about Silver Oak Casino is slow payouts. Remember that Silver Oak Casino admits that payment will take 14 – 17 business days, or even 45 business days when using Checks. While this is already relatively long, players’ complaints suggest that the casino’s payments take longer. Player complaints include statements like: “Withdraw times are always outside of ToS”, “Having to wait longer than 30 days is just out right bad business”, and more.
• Yet another complaint about Silver Oak Casino (which is also related to payment) is that the payout is almost always less than the requested withdrawal. One reason for this is that bonuses are removed from requested withdrawal. Thus, you may request a $1,200 payment, only to be paid $700 (the reason? – a $500 bonus must have been redeemed).

Reputation

Silver Oak Casino says that it has “an impeccable reputation in the online gaming business”. However, the beginning of this review made it clear that that is just wishful thinking.

In fact, Silver Oak Casino is “blacklisted” or “not recommended” by many industry watchdogs. For example: in Ask Gamblers, it is “not recommended”; in Wizard of Odds, it is blacklisted; and in The Pogg, it is blacklisted.

The reason for such “not recommended” or blacklisted status is usually one of or both of the casino’s links to the Virtual Casino Group, and the casino’s issues with payments (as highlighted in the players’ complaints above).

ALSO SEE: BETWAY REVIEW

Conclusions

Silver Oak Casino is a legit and safe US-friendly online casino that has been operating for over a decade. Because of its links with the infamous Virtual Casino Group, and its many players’ complaints about payouts, Silver Oak Casino is not in the good books of many industry watchdogs.

The casino’s operating license also does not help – it is obtained from Costa Rica; that means nothing in terms of player protection. However, being that Silver Oak Casino is certified by internationally respected auditors, and have records of real winners and real payouts, it is definitely legit. It also keeps users data safe using industry-standard data security measures.

Silver Oak Casino also ticks the entertainment box. Its games are just over 130; but you’ll find whatever you play because they include slots, table games, video pokers, and specialty games.

You’ll also find good jackpot games to chase the big wins. More importantly, you can play games with PCs or mobile devices, using either Download or in-browser mode of play.

Silver Oak Casino really leads in its promotions. The welcome bonus includes a no-deposit bonus and a 10-part welcome bonus that is up to $10,000; and there are tons of other bonuses. Interestingly, the wagering requirement is relatively fine.

But except you play slots and variety games (30x) or the Video Pokers, Blackjack, and Table Pokers (60x); redeeming bonuses is useless because other games are banned when using bonuses.

There was nothing to like about the banking section. Banking options are limited, banking limits are not friendly, and payment takes very long. It gets worse if you add the many players’ complaints about payment. Thankfully, there is a fine support service to help players with questions/ issues.

Silver Oak Casino has a somewhat fine game offering and stellar promotions, but on the whole it does not come out shining because of doing relatively poorly in the critical banking aspect. While Silver Oak Casino is legit, it definitely has significant issues.

Silver Oak Casino Review

Silver Oak is an online casino room open to US players but recently it has been having big issues with payments. It has resulted to be a very slow payment processor and many players have drawn away from the casino room despite the issues they have resolved. Silver Oak is an online casino room established in 2009 and operated by BTK Ltd. Its software is powered by Realtime Gaming (RTG) and licensed in Cyprus. The software is available on both download and instant play online version. It offers flexible banking options for both non-US and US players. Its customer support is satisfactory and the major problem that they are currently facing is the delay in payments.

Bonuses & Promotions

Silver Oak Casino offers an attractive bonus package to all its new members. It offers a $50 no-deposit bonus that players can use to try out the game free before they consider wagering with real money. New players will also get to receive a bonus of up to $10,000 for the first 10 deposits. Existing players will get to receive reload bonuses as well as other bonuses to include a 100% blackjack bonus and 555% slot bonus. In addition, it offers a VIP loyalty reward program at which players get to receive exclusive gifts and bonuses as well as free monthly plays.

Software & Game Variety

Silver Oak Casino offers more than 90 casino games available on both download and instant play online version. The games offered include European Roulette, American Roulette, Blackjack, Tri-card Poker, Pontoon, Red Dog, Let'em Ride, PaiGow Poker, Craps, Keno, Baccarat, Caribbean Stud Poker, Slots, Mini Slots, and Video Poker Games. Its software delivers great functionality and features and easy navigation. Players have an option to play free or for real money.

Banking Options

Deposits done via Visa, Master Card, Diners Club International, American Express, Maestro, UseMyWallet, NETeller, Moneybookers, Click2Pay, ECO Card, Bank Wire

Withdrawals done via NETeller, UseMyWallet, Moneybookers, ECO Card, eCheck (ACH), Click2Pay, Bank Checks,Wire Transfer

Customer Support

Silver Oak Casino Phone Number

Silver Oak Casino delivers a 24/7 customer support via email, live chat, phone, and fax that is satisfactory. For immediate assistance, players can make use of the live chat available direct on the site. Its telephonic support is available as toll free in US, and Canada.