Why Is My Paddy Power Account Closed

admin  4/9/2022
74 Comments
Why Is My Paddy Power Account Closed 6,8/10 8928 votes

Ruling

We can't reactivate your account if you have chosen a permanent self exclusion. There is no guarantee that your account will be reopened. If an account is located with Paddy Power with a longer or lifetime exclusion timeframe, this longer timeframe will be observed and you may not be. So, you now know why Paddy Power is blocked in some countries, along with a solution that may lead to being able to overcome the restrictions and still bet online! Using a VPN, you may be able to unblock the bookmaker abroad and use it to place bets.

Found for the Player - Despite our repeated efforts to contract Paddy Power to discuss this issue we have received no response whatsoever from the operator.

Read our Paddy Power Casino Review.

Player's Complaint

I had £60.05 in my Paddy Power account.

I saw it shoot up to £307.75 for no reason. I did not make any bets. I looked at my settled bets history.

I saw a bet I did not make:

Bet ID [EDIT]

W: HC Barys v Kunlun Red Star - 1st Period Match Betting

HC Barys 4/1

Stake £61.55

Returns £307.75

I DID NOT MAKE THIS BET. The stake is more than my account balance at the time (£60.05) so it would of been impossible for me to make that bet.

The bet won and my account went up to £307.75.

I contacted the Live Messenger Support and quoted the Bet ID and asked what had happened. They did not reply and closed my account.

I was then force logged out and tried to contact their support team. Transcript below:

You at 14:24, Dec 30:

Hi my account just got closed when I contacted the live chat

Read

Info at 14:24, Dec 30:

You are now connected to Paddy Power.

Paddy Power at 14:24, Dec 30:

Sorry to hear your account has been suspended, have you verified your account by providing proof of age and address?

You at 14:25, Dec 30:

No

Read

Paddy Power at 14:25, Dec 30:

I've run into some trouble. I'll transfer you to an agent who can help you with your query.

Info at 14:25, Dec 30:

This is [EDIT] and I will be looking after your query today. I will aim to reply within 2 minutes.

[EDIT] at 14:27, Dec 30:

Hello there, Welcome to our Live Messaging Service, can I get your email address please?

You at 14:27, Dec 30:

[EDIT]

Read

[EDIT] at 14:28, Dec 30:

Can I please have your Father's first name and your Date of Birth for Security reasons?

You at 14:28, Dec 30:

[EDIT]

Read

You at 14:28, Dec 30:

22/11/1992

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[EDIT] at 14:29, Dec 30:

I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience.

You at 14:32, Dec 30:

Why Is My Paddy Power Account Closed Account

can you contact the security team then to find out whats going on? The Live Messenger agent I contacted was you ([EDIT]) as I saw a bet I didn't make on my settled bets history. I have the screenshots saved.

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Why is my paddy power account suspended

[EDIT] at 14:33, Dec 30:

Unfortunately not, this is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this

You at 14:34, Dec 30:

what does this is a business decision mean

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[EDIT] at 14:35, Dec 30:

I would have no further information in relation to this.

You at 14:36, Dec 30:

then who does

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[EDIT] at 14:37, Dec 30:

This action has been taken by the security department. Apologies for any inconvenience.

You at 14:38, Dec 30:

so what happens to my account balance

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Why Is My Paddy Power Account Closed

[EDIT] at 14:39, Dec 30:

The account could not be reopened or any other account set up with us. I would have no further information in relation to this.

You at 14:43, Dec 30:

do you have any information on what I do now

Read

[EDIT] at 14:44, Dec 30:

I would have no further information in relation to this, as I mentioned.

You at 14:47, Dec 30:

if you have no information on my account or its balance, and you just closed the account, then haven't you just stolen the money?

Read

[EDIT] at 14:48, Dec 30:

I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience.

[EDIT] at 14:53, Dec 30:

Seeing as things have gone quiet, I am going to close this message. If you need to you can simply drop us a message and either myself or my colleagues will be able to help you. Conversation closed by the agent at 14:53, Dec 30:

Survey at 14:53, Dec 30:

We would love to get your feedback with one quick question 😊

Survey at 14:53, Dec 30:

Based on your experience today, how likely would you be to recommend Paddypower to a friend?

(Where 10 is most likely and 0 is not at all likely. If you would prefer to skip the question you can type skip below)

You at 14:53, Dec 30:

0 😒

Read

Survey at 14:53, Dec 30:

We’re sorry to hear that, please let us know how we can improve?

You at 14:54, Dec 30:

I'm not going to drop this

Read

Survey at 14:54, Dec 30:

Thank you for your time.

2 Responses

Hi g_rushton11 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi g_rushton11,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

All we could suggest is that you contact the operator's ADR IBAS.

Sorry we could not be of further help.

Why Is My Paddy Power Account Closed Due

ThePOGG

Why Is My Paddy Power Account Suspended

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Why Is My Paddy Power Account Closed Today

I was just trying to do this and found live help absolutely useless. As soon as they heard I wanted to close they were avoiding my requests! Talking waffle, asking me if I was sure, twice, ... then if I had a gambling problem, and then saying they didnt understand the request. The reason why you cant deactivate your own account....they dont want you to. . . I read that this would take 5 min... i was online chatting to two different representatives over 40 min, one of whom was an absolute ponce. if this is PP customer service they have a long way to go! Somehow, mysteriously, the connection kept getting lost, even though my internet is perfect.. I also asked to be removed from their mailing list, and none of them could just say 'yes, of course! All I have to do is click a button and its done'...you would swear I was asking them to complete a major task! they must get a red card at work if they let anyone cancels on their watch imo.
And..just incase you're thinking it.. no I dont have a gambling problem!! otherwise I wouldnt be looking to close my account!! Loosing 10euro on poker every few months is too much for me! I cant handle it !! Certainly not problematic, that's why I go back!! I have just wiped the software off my computer,..because I gave up trying to cancel my account in the end. I Know someone else who couldnt get their account closed so they reported themselves to 'responsible gaming' ...what happened.....nothing happened lol